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Important: if you need to file a complaint, claim, or suggestion about a completed trip, please use this form so we can attend to you with the care you deserve. We don't want to miss any opportunity to offer you a better service.
Each experience includes: round-trip transportation from Managua, medical insurance, certified guide, bilingual translator, basic equipment if needed, and all site entry permits. On each trip's page you'll find a complete, transparent breakdown of what's included and what's not. No fine print, no surprises.
Super simple: choose your experience on the website, fill out the booking form, select your preferred payment method (we accept card, bank transfer, PayPal, and Venmo), and on some offers we provide payment plans — meaning you pay 50% to secure your spot and the remaining 50% a few days before the trip. You'll receive immediate email confirmation with all the details. A fast, secure, hassle-free process.
After booking, we send you a health and dietary form to learn about your specific needs (allergies, intolerances, medical conditions, vegetarian/vegan diet, etc.). With that information, we personalize your experience so you can travel safely and with peace of mind. Your well-being is always our priority.
It means we take care of you from the first point of contact until a week after your trip. Before: you receive a health and dietary form, a preparation guide, personalized reminders, access to webinars if your adventure is a challenging one, and 24/7 support to answer questions. During: expert guides, medical insurance, safe transportation, equipment if needed, and real-time support. After: we send you the trip photos, an anonymous feedback form to help us improve, and we follow up to see how you're feeling a week later. We don't leave any loose ends.
No. We take care of transportation within Managua. We pick you up and drop you off at your home or a nearby agreed-upon location. One of the biggest headaches when traveling is 'how do I get there,' and we solve that for you. All you have to do is get a quote on our Calculadora de Transporte, solicitarlo y estar listo a la hora indicada
Not at all. Contemplative hikes are designed for anyone seeking a deep connection with nature, presence, and calm, regardless of age. We don't position them as 'easier,' but as contemplative experiences with their own inherent value. Slowing down is the purpose, not a limitation.
"Our cancellation policy is transparent, with no fine print: if you cancel more than 15 days in advance, we refund 80% of what you paid. Between 7-15 days, 50%. Less than 7 days, no refund, but you can transfer your spot to someone else or change the date (subject to availability and trip type). If we cancel due to weather, safety, or any other force majeure reason, full 100% refund.
"For each experience, we specify the actual physical level required: beginner (no prior experience needed), intermediate (regular physical activity), or challenging (prior training recommended). We also send you a personalized preparation guide with suggested exercises, good nutrition practices, estimated times, and terrain difficulty level. You'll know exactly what to expect.
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